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Shipping Information
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FAQ’s
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Immersive Motion Control
When used with DJI Goggles 3, the drone's motion responds to your wrist movements. Combined with DJI RC Motion 3's robust anti-interference capability, you can achieve precise "point-to-fly" control.
Quick Control with AR Cursor
When used with DJI Goggles 3, you can use the RC to control an AR cursor and navigate the menu on the goggles' screen. Enabling functions, and adjusting camera settings has never been more intuitive and efficient.
Compact and Portable, Feature Rich
Light and portable, DJI RC Motion 3 features a streamlined design for a comfortable grip. A natural layout of various function buttons on its compact body enables you to perform takeoffs, stops, and mode switches with just a 'push' of your finger.
Using DJI RC Motion 3 alone cannot control the drone. It requires pairing with DJI Goggles 3.
- DJI RC Motion 3 × 1
- DJI RC Motion 3 Lanyard × 1
- DJI Neo 2
- DJI Avata 2
- DJI Mini 4 Pro
- DJI Air 3
- DJI Neo
FAQs
Please read our FAQs page to find out more.
What is DJI Maintenance Program?
DJI Maintenance Program is an aircraft service plan launched by DJI. The service includes basic inspection, update and calibration, deep clean, easily worn parts replacement, core components replacement, and maintenance reports.
If parts that are not covered by DJI Maintenance Program are damaged, then users need to pay to have these parts repaired.
Currently, what areas and product models are supported by DJI Maintenance Program?
Currently supported countries and regions: Currently supported countries and regions: Mainland China, North America (US and Canada), EU, UK, Australia, and Japan.
Currently supported product models: Matrice 200 V2 Serie, Mavic 2 Enterprise Serie, Phantom 4 RTK, P4 Multispectral, Matrice 300 RTK, Matrice 350 RTK, Matrice 30 Serie, Mavic 3 Enterprise Serie, Matrice 3D Serie, DJI Matrice 4 Serie, DJI Matrice 4D Serie, DJI Matrice 400, DJI Mavic 3T Advanced.
* The supported areas for some models are different.
Under which conditions can users use DJI Maintenance Program?
Users can use DJI Maintenance Program as long as:
(1) The products have not been modified or disassembled without previous authorization.
(2) The products are not water damaged.
One maintenance code can be redeemed for the maintenance service how many times?
One maintenance code can be used for the maintenance service one time.
How long is the maintenance code valid for?
The period of validity for the DJI Maintenance Program activation code is 24 months from the date of sale by DJI in North America (the United States and Canada), the European Union, the United Kingdom, Australia, and Japan.
How can I use DJI Maintenance Program?
1) When your DJI aircraft needs maintenance service, you can go to the DJI Online Repair Request page to apply for the maintenance service.
2) After applying for the maintenance service, mail your DJI aircraft to the designated repair center.
3) DJI will provide the corresponding service based on the maintenance plan you chose. If malfunctions not covered by the maintenance service are found during damage assessment, then DJI will send you a quotation for repairing these damaged parts. You can then choose whether to repair these parts or not.
How are the shipping fees and taxes charged for the DJI Maintenance Program?
The two-way shipping fees are covered by DJI if using the DJI Maintenance Program in the corresponding supported region.
If you are in an area which is not supported by the DJI Maintenance Program you purchased, shipping fees and taxes incurred due to cross-region use will be covered by yourself.
If you are in an area which is not supported by the DJI Maintenance Program you purchased but you still want to use the service, you can obtain permission from DJI first, and then shipping fees as well as taxes incurred due to cross-region use will be covered by yourself. If the above conditions are not met, DJI has the right to reject providing the service.
How to check the serial number of my drone or payload?
Please refer to How to find serial number for more information.covered by yourself. If the above conditions are not met, DJI has the right to reject providing the service.