Privacy policy

Privacy Policy

Last updated: May 17, 2026

Drone Robotics Tech operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Drone Robotics Tech is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, cancel, and your past transactions.
  • Communications with us, including information you provide when contacting us for customer service, technical support, warranty assistance, return requests, or other inquiries.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, request support, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to provide ecommerce, payment processing, shipping, analytics, fraud prevention, customer support, marketing, or related services.
  • From our partners or other third parties, including business partners, advertising partners, payment processors, shipping carriers, fraud prevention providers, and other service providers.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, arrange shipping, process purchases, returns, exchanges, cancellations, warranty inquiries, customer support requests, and other transactions. We may also use your personal information to create, maintain, and manage your account, remember your preferences, and improve the shopping experience.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on our website or other websites.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and prevent fraud, investigate suspicious activity, protect public safety, and secure our Services.
  • Communicating with You. We use your personal information to provide customer support, respond to inquiries, provide order updates, process support requests, assist with returns or warranty issues, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, investigate or participate in civil discovery, potential or actual litigation, enforce our terms and policies, and protect our rights, property, and operations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, including ecommerce hosting, IT management, payment processing, fraud prevention, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and advertise products or services to you.
  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as shipping carriers, warranty service providers, manufacturer support teams, or social media platforms.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
  • To comply with applicable legal obligations, respond to subpoenas, search warrants, court orders, government requests, or similar legal process.
  • To enforce our Terms of Service, Refund, Returns & Shipping Policy, or other policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify features that may incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, and similar tracking technologies to operate our website, remember your preferences, analyze website traffic, provide a better shopping experience, support marketing and advertising, and help detect fraud or security issues.

You can control cookies through your browser settings. However, disabling cookies may affect certain website features, checkout functionality, account features, or shopping experience.

Targeted Advertising and Opt-Out Rights

Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising, as defined under applicable privacy laws.

You may contact us using the contact information below to exercise privacy rights available to you under applicable law. If our website displays a separate privacy choices, cookie preferences, or opt-out link, you may also use that link to manage applicable preferences.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt out for the browser or device that sends the signal, where required by applicable law. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, process transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as messages about your account, orders, returns, warranty requests, or other transactions.

You may exercise privacy rights available to you under applicable law by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any privacy rights available to you. We may need to verify your identity before we can process your request, as permitted or required under applicable law.

In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent transfer mechanisms recognized by applicable law, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Drone Robotics Tech
Email: sales@droneroboticstec.com
Phone: 888-356-6818
Address: 18343 Gale Avenue, City of Industry, CA 91748, United States
Website: https://droneroboticstec.com